Uncovered $30,000+ in Monthly Water Waste and Gained $750,000 in Asset Value
In early 2025, The Hendry Apartments faced unusually high water bills with no clear cause. After traditional methods failed, they turned to our SmartH20 solution. Within hours, hidden in-unit issues were identified and resolved—cutting costs and significantly increasing property value.
Property Overview
Executive Summary
In January 2025, The Hendry Apartments —a 404-unit multifamily property in Fort Myers. Florida—received a staggering water bill of over $40,000. No visible leaks were found, and all initial assumptions pointed to underground infrastructure failures or utility errors. Traditional inspections yielded no answers. However, once SmartH20 from Connect loT was fully deployed, the source of the waste was identified within hours.
The issue? Dozens of in-unit, silent water losses from running toilets and malfunctioning T&P valves —undetectable by visual inspections alone. After targeted repairs, the water bill fell below $10,000. That’s over $30,000/month in recovered waste, resulting in a $750,000 increase in property value based on income approach valuations.
The Challenge
In late 2024 and early 2025, The Hendry Apartments began receiving unprecedented water bills, culminating in a $40.000+ charge in January alone-more than 300% above historical averages.
Despite onsite inspections
- No visual leaks were found
- The utility’s master meter was challenged
- Contractors were contacted for underground leak detection
Management was ready to spend thousands on investigative work that would take weeks or months—with no guarantee of identifying the source.
The Solution
Connect loT was already in the process of deploying SmartH20 across the property. Once over 70% of the units were online, the platform triggered alerts within hours, identifying specific units with abnormal and continuous water usage.
Despite skepticism, deeper checks confirmed:
- Toilets silently leaking due to flapper misalignment or seal falures
- Water heaters discharging intermittently through faulty T&P valves
- Zero underground leaks-all issues were internal and previously undetected
These insights were only possible due to SmartH20’s per-unit monitoring. real-time alert, and pattern recognition.
Our Results?
Operational & Resident Benefits
- Residents receive alerts for abnormal consumption
- Remote valve shutoff via mobile app in emergencies
- Staff has full water visibility per unit and per zone
- Proactive maintenance workflows triggered by data, not complaints
Operational & Resident Benefits
The Hendry Apartments narrowly avoided a long and expensive misdiagnosis. SmartH20 from Connect loT gave the management team the visibility they needed to stop invisible water waste that traditional inspections simply couldn’t detect. For a one-time investment under $80,000, the property:
- Avoided months of uncertainty and investigation costs.
- Reduced water bills by over $30,000/month.
- Increased its asset value by approximately $750,000 at a 5% cap rate.
- Gave residents and staff long-term tools to monitor, react, and prevent future losses.
This wasn’t just a leak. It was a hidden liability. SmartH20 turned it into measurable asset growth.